Backup frequency and retention: how often is my data backed up?

We back up every night, preferably between 1:00 and 6:00 a.m. How long the backups are kept depends on the product: on servers with a panel and on hosting plans, it is 14 days. Servers also get a platform backup of the entire server. All backups are stored separately from the server at a second location in Germany. For the technical setup of the backups, see Backup and hardware of our servers.

Applies to contracts from October 27, 2026

The values below apply to the current plans (v7). For contracts concluded before October 27, 2026, the terms of your contract apply. To find out which retention period applies to you, open a ticket.

Key facts

Product	What is backed up	Retention	Restore
Hosting plans (web hosting, SHOP-Hosting, WordPress)	daily, everything in the panel	14 days	yourself in Plesk
Servers with a panel (Managed, Shop, Pimcore, WordPress servers)	panel backup every night: files, databases, emails, configuration	14 days	yourself in the panel
	plus platform backup of the entire server at VM level	at least 7 days	via support
Root servers	platform backup of the entire server	at least 7 days	via support, one snapshot on request (48 hours at most)

In the panel, you restore files and databases as often as you like, free of charge: see Restore a backup yourself in Plesk. A restore via support is free once per month; after that, each one costs 50 €.

Longer retention: backup extension

If you need older versions, book a backup extension for longer retention on servers, billed per terabyte. The pricing tiers are listed on the same page as the backup concept above. To book it, open a ticket. If you need your own backup repository with a copy to an additional location, ask about the Proxmox Backup Server.

Your own backups are still required

The server backup is a safety net, not a replacement for your own backups. Create your own backups as well, especially before updates, migrations and major changes. This also covers cases that fall outside the nightly backup run: see Create a backup: back up files via SSH.

Troubleshooting

You need a version older than 14 days

In the panel backup, this version has already been overwritten. On servers, the platform backup may reach back a little further depending on the situation, at least 7 days.

Solution: Check whether you have your own backups, and ask via ticket which version is still available. For the future, a backup extension increases the retention period.

Data from this morning is lost

The nightly backup contains the state from last night. Changes made since the backup run are not included.

Solution: For recent versions, only your own backups made right before risky changes can help.

Related articles

• Restore a backup yourself in Plesk: the self-service route in the panel.
• Back up a MySQL database (export): your own database backups with mysqldump or phpMyAdmin.
• HandsOn support: pricing and billing: what a restore via support costs.

Still stuck?

Do you need a restore or want to extend retention? Open a ticket in the customer center. Tell us the date and time of the version you need, and we will check which backup fits.