Apple Mail (iOS): set up email

Set up an email account in Apple Mail on iPhone or iPad. There are two ways: the prepared configuration profile from the panel (fastest) or manual entry. This guide applies to iOS/iPadOS 17 and 18.

Prerequisites

• The email account has been created in the panel.
• For the manual method: server details at hand.

Step by step

With configuration profile (recommended)

1. Download the iOS profile in the hosting panel:
   • Plesk: Open the mailbox → Copy link to setup wizard → open the link in mobile Safari → iOS Mail tab → download the profile.
   • cPanel: Tools → Email Accounts → Connect Devices → under iOS for iPhone/iPad, tap IMAP over SSL/TLS.
2. iOS reports “Profile Downloaded”. Open Settings. The entry Profile Downloaded appears at the top. Tap it.
3. Tap Install, enter your device passcode and confirm with Install.
4. Open Apple Mail. The account is there and syncing.

When this method doesn't work

The profile is only generated if your domain uses the rack::SPEED nameservers. With external DNS, use the manual method instead.

Manual

1. Settings → Apps → Mail → Mail Accounts → Add Account → Other → Add Mail Account. On iOS 17, the path starts with Settings → Mail → Accounts.
2. Enter your name, full email address, password and a description. Tap Next.
3. Select IMAP (in the bar at the top, default).
4. Incoming Mail Server:
   • Host Name: mail.<yourdomain>
   • User Name: full email address
   • Password: mailbox password
5. Fill in the Outgoing Mail Server with the same details. iOS marks the field as optional, but for rack::SPEED accounts it isn’t.
6. Tap Next. iOS checks the connection.
7. Choose whether to sync Notes as well. Confirm with Save.

Troubleshooting

No push notifications for new mail

iOS Mail doesn’t support push for external IMAP accounts, only fetch intervals. This is an Apple design decision, not a rack::SPEED limitation.

Solution: Settings → Apps → Mail → Mail Accounts → Fetch New Data (iOS 17: Settings → Mail → Accounts → Fetch New Data) → at the bottom, set Fetch to an interval (e.g. every 15 minutes).

“Cannot Verify Server Identity” during manual setup

The SSL certificate on mail.<domain> isn’t valid for this address.

Solution: Tap Continue, or replace the hostname with the server hostname from the panel (ends in rackspeed-cloud.de), which has a valid certificate.

Related articles

• Find IMAP, POP3 and SMTP details: the server values in detail.
• Create an email account: if the address doesn’t exist yet.
• Apple Mail (macOS): set up email: the same details, desktop version.

Still stuck?

If the account doesn’t sync despite the profile or correct details: open a ticket in the customer center. Helpful: iOS version, a screenshot of the error message and the server hostname you used.