rack::SPEED nameservers: which ones to use?

If your domain is registered with another provider and should point to your rack::SPEED hosting, enter our nameservers there. Which ones depends on your hosting panel: Plesk and cPanel run on separate nameserver systems. As soon as the domain is added in your panel, all required DNS records are configured automatically.

The nameservers

Plesk

ns.rackspeed-dns.de
ns.rackspeed-dns.eu
ns.rackspeed-dns.com
ns.rackspeed-dns.net

The Plesk nameservers run on an anycast networkSeveral servers distributed worldwide respond under the same IP address, and requests automatically reach the nearest location. Faster and more resilient than a single nameserver location., so DNS responses come from the nearest location.

cPanel

ns.rackspeed-cloud.de
ns.rackspeed-cloud.com
ns.rackspeed-cloud.eu

Enter all entries for your panel at your domain provider. Depending on the TTLTime to Live: defines how long DNS responses are cached. It can take hours until expired caches are refreshed worldwide., the change can take a few hours to take effect everywhere.

Alternative: A record pointing to the server IP

If you want to keep DNS management with your current provider, you can create an A record with your server’s IP address instead:

Plesk

In Plesk, you find your server’s IP address under Websites & Domains in the details of your domain.

cPanel

In cPanel, you find your server’s IP address in the right sidebar under the server information.

We recommend our nameservers

Only rack::SPEED nameservers give you the full convenience: automatic DNS configuration when you add domains and subdomains, auto-configuration for email clients and automatic certificate issuance. With just an A record, you have to maintain every additional record (email, subdomains, validations) yourself at your domain provider.

Troubleshooting

The change “does not work”

DNS changes take time. Caches at providers and in the operating system keep old responses until the TTL expires.

Solution: Wait a few hours, then check with a neutral tool such as intoDNS.

Nameservers entered, but the domain still does not work

You may have used the nameservers for the wrong panel. Plesk (rackspeed-dns.*) and cPanel (rackspeed-cloud.*) use separate systems. The wrong family does not know your domain.

Solution: Enter the nameserver family for your panel (see the tabs above).

Email auto-configuration does not work

Your domain probably uses external nameservers, so the required SRV records are missing.

Solution: Switch to our nameservers or enter the server settings manually.

Problems in the domain provider’s interface

Unfortunately, we cannot see into other providers’ management interfaces.

Solution: Contact the provider’s support directly. As soon as the nameservers are set, we take over.

Related articles

• IMAP, POP3 and SMTP settings: why auto-configuration requires rack::SPEED DNS.
• Domains & DNS: records, transfers and other DNS topics.

Still stuck?

Not sure whether the change has arrived correctly? Open a ticket in the customer center and include the domain. We will check the DNS delegation from our side.